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Terms & Conditions
These Terms & Conditions explain the rules that apply to your access to and use of Bally Casino. Please read them carefully before creating an account, depositing funds or participating in any game or promotion.
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1. General terms and acceptance
These Terms & Conditions govern your use of the Bally Casino website, account services, games, promotions and related features. By accessing the website or using any service, you confirm that you have read, understood and agreed to these terms. If you do not agree with any part of them, you must not use the website or open an account.
Page contents
Additional rules may apply to particular games, payment methods, promotions, competitions or services. Those rules will be made available where relevant and form part of these Terms & Conditions. If a specific rule conflicts with these general terms, the specific rule will apply only to the relevant activity.
Bally Casino may update these terms from time to time to reflect changes to the website, games, technology, legal requirements or business practices. The current version will be published on this page. You should check the page regularly. Continuing to use the website after changes are published indicates your acceptance of the updated terms.
Eligibility
You must be at least 18 years old and legally permitted to participate in online gambling in the place where you are located. You are responsible for checking and complying with the laws that apply to you. Bally Casino may refuse access, suspend an account or request information where it reasonably considers that eligibility requirements have not been met.
You must not access or use the website from a location where online gambling is prohibited or restricted. Using tools or methods intended to disguise your location, identity or device may result in account suspension, cancellation of transactions and other action permitted by these terms.
Changes and availability
Games, features and website content may be added, changed, suspended or withdrawn without notice where reasonably necessary. Bally Casino does not promise that the website or every service will always be available, uninterrupted, secure or error-free. Maintenance, technical problems, internet failures and events outside reasonable control may affect access.
2. Accounts, verification and transactions
Opening and using an account
You may generally have only one personal account unless Bally Casino expressly permits otherwise. Information supplied during registration must be accurate, complete and kept up to date. You must not register on behalf of another person, allow another person to use your account or transfer your account to someone else.
You are responsible for keeping your login details confidential and for all activity carried out through your account. Tell Bally Casino promptly if you believe that your account has been accessed without permission, your password has been disclosed or your account security may have been compromised. You should use a strong, unique password and log out when using a shared device.
Identity and source-of-funds checks
Bally Casino may ask you to provide information or documents to verify your identity, age, location, payment method or source of funds. Checks may be carried out when an account is opened, before withdrawals are processed, when activity changes or whenever required for security, compliance or responsible gambling purposes.
Information provided for verification must be genuine, current and readable. Until checks are completed, access to some account features may be restricted. If information cannot be verified, Bally Casino may suspend or close the account and take any other action allowed under applicable requirements.
Deposits, withdrawals and funds
You may use only payment methods that are available through your account and that belong to you or that you are authorised to use. You must not use a payment method belonging to another person without prior permission where such permission is required. Bally Casino may reject, reverse or review a transaction that appears unauthorised, irregular or inconsistent with these terms.
You must ensure that deposits are made for the purpose of using the available services and not for unlawful activity. Deposits should not be treated as a bank account or a way to transfer money to another person. Bally Casino may apply reasonable transaction controls, verification procedures and account limits in accordance with its policies and applicable requirements.
Withdrawals may be subject to account verification, payment checks, applicable rules and any conditions clearly displayed at the time of the request. Bally Casino may return funds using an appropriate method and may ask for further information before completing a withdrawal. You remain responsible for any fees or charges imposed by your bank, payment provider or other intermediary.
If a payment is reversed, disputed or made without authorisation, Bally Casino may place the relevant account under review and recover associated amounts where permitted. You must not attempt to exploit a payment error, technical error, duplicate credit or other account balance mistake.
3. Games, promotions and responsible use
Games and wagers
You may participate only in games that are available through your account and only after complying with any instructions or game-specific rules. A wager is generally treated as accepted when it is recorded by Bally Casino systems. You should check the details of a wager before confirming it.
Game outcomes are determined by the relevant game system and applicable rules. Where a technical or processing error affects a game, wager or result, Bally Casino may correct the error, void affected activity or restore the account position that would reasonably have applied without the error. Records held in Bally Casino systems will generally be used to determine account activity, subject to applicable rights and review processes.
Promotions and offers
Promotions, bonuses, rewards and other offers may be subject to separate terms. Those terms may include eligibility requirements, participation instructions, expiry conditions, wagering or play requirements, game restrictions, account limits and rules against abuse. You should read the applicable promotional terms before taking part.
Bally Casino may withdraw, amend or refuse a promotion where it reasonably identifies an error, misuse, duplicate participation, manipulation or breach of the relevant terms. A customer may not use multiple accounts, false information, automated activity or coordinated activity to obtain an unfair promotional advantage.
Responsible gambling
Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Only use funds that you can afford to lose, set personal limits before playing and take regular breaks. Never chase losses, borrow money to gamble or gamble to recover previous losses.
Bally Casino may provide tools and support options intended to help you manage your gambling. These may include deposit controls, activity limits, time reminders, account breaks, self-exclusion and access restrictions. The availability and operation of a particular tool may depend on the relevant service and applicable requirements.
If gambling is no longer enjoyable or is affecting your finances, relationships, work or wellbeing, stop playing and seek independent support. You can also ask Bally Casino to restrict or close your account. Account restrictions should not be bypassed by opening another account or using another person's account.
4. Prohibited conduct, privacy and legal matters
Prohibited activity
You must use the website honestly, lawfully and in accordance with these terms. You must not interfere with the operation or security of the website, introduce malicious software, use automated systems without permission, copy or commercially exploit website content, or attempt to gain unauthorised access to an account, game, server or network.
You must not use the website for fraud, money laundering, collusion, cheating, market manipulation, identity misuse or any other unlawful purpose. You must not conceal relevant information, provide misleading documents or take advantage of a technical, pricing or account error. Suspected prohibited conduct may be investigated and reported where appropriate.
Suspension and account closure
Bally Casino may suspend, restrict or close an account where it reasonably considers that these terms have been breached, verification has not been completed, activity presents a security or compliance concern, the account is being misused or continued access may create a risk to the customer or the service.
You may request closure of your account at any time. Closing an account does not remove obligations that arose before closure and does not prevent Bally Casino from completing necessary checks, resolving disputes, correcting errors or complying with legal requirements. Any remaining balance will be handled in accordance with applicable rules and verification requirements.
Privacy and intellectual property
Personal information is handled in accordance with the Bally Casino Privacy Policy. That policy explains what information may be collected, why it is used, how it may be shared and the choices available to you. By using the website, you acknowledge that information may need to be processed for account administration, security, payments, responsible gambling, fraud prevention and legal compliance.
The website, including its design, text, graphics, logos, software and other content, is protected by intellectual property rights. You may use the website for personal, lawful purposes only. Unless permitted by law or authorised in writing, you must not reproduce, modify, distribute, publish or create derivative works from that content.
Liability, complaints and governing rules
To the extent permitted by law, Bally Casino is not responsible for losses caused by events outside its reasonable control, interruptions to telecommunications or payment services, device problems, inaccurate information supplied by a customer, unauthorised access resulting from failure to protect account details, or use of the website in breach of these terms. Nothing in these terms excludes rights or protections that cannot lawfully be excluded.
If you have a question, concern or complaint about your account, a transaction, a game or a service, you should raise it through the support channel made available on the website. Provide enough information for the matter to be reviewed, while avoiding the submission of unnecessary sensitive information. Complaints will be considered under the applicable internal process and any rights available under Australian law.
These Terms & Conditions are intended to be read with the Privacy Policy, responsible gambling information, game rules and applicable promotional terms. If any provision is found to be invalid or unenforceable, the remaining provisions will continue to operate. Your use of Bally Casino remains subject to the laws and mandatory protections that apply to you.
