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Responsible Gaming at Bally Casino
Gambling should be an enjoyable form of entertainment, not a way to make money or manage financial difficulties. Bally Casino supports responsible gaming and encourages every player to make informed decisions, set practical limits and take a break whenever gambling stops being fun.
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Our approach to responsible gaming
Responsible gaming means staying in control of how often you gamble, how long you play and how much money you spend. Before using Bally Casino, consider whether gambling is suitable for your personal circumstances, including your age, financial position and current wellbeing. Gambling outcomes are based on chance, and no strategy can guarantee a win.
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Bally Casino provides information and account features intended to help players make considered choices. These measures are designed to support personal control, but they cannot remove the risk associated with gambling. You remain responsible for deciding whether to play and for using the available tools in a way that suits your circumstances.
You should only gamble with money you can afford to lose after essential expenses and financial commitments have been covered. Gambling should never be treated as an alternative to employment, savings, investment or professional financial advice. Do not borrow money, use credit intended for essential purchases or sell personal belongings to fund gambling.
- Gamble for entertainment rather than as a source of income.
- Decide your spending and time limits before you begin.
- Keep gambling separate from household bills and other essential expenses.
- Avoid gambling when you are upset, stressed, tired or affected by alcohol or other substances.
- Do not chase losses by increasing your stakes or playing for longer.
- Take regular breaks and review your gambling habits from time to time.
Gambling services may be subject to legal requirements and restrictions that vary according to where you live in Australia. You must meet the applicable minimum age and other eligibility requirements before using an online gambling service. If you are unsure whether gambling is permitted for you, seek independent advice before playing.
Set limits and stay in control
A practical way to manage gambling is to set limits before opening a game or placing a wager. A limit can apply to the amount you deposit, the amount you spend, the amount you lose or the time you spend using the service. Choose limits based on your real budget, not on the result you hope to achieve.
Consider using these controls
- Deposit limits to control how much money is added to your account over a chosen period.
- Loss or wagering limits, where available, to help manage the amount you can spend or lose.
- Session reminders or reality checks, where available, to remind you how long you have been playing.
- Time limits or scheduled breaks to reduce extended sessions.
- Cooling-off periods to pause gambling for a selected period.
- Temporary account restrictions or account closure if you need a longer break.
- Self-exclusion options, where available, if you want to prevent access for a specified period or longer.
Read the information shown when setting a limit, including whether the limit applies immediately or after a waiting period. A limit should be set before gambling begins whenever possible. If you reduce a limit, the change may take effect differently from an increase, depending on the relevant requirements and account settings.
Do not cancel a break or increase a limit simply because you are trying to recover a loss. If you find yourself changing controls to continue gambling, stop using the service and seek support. You can also consider removing stored payment methods, blocking gambling websites or applications on your devices, and asking a trusted person to help you maintain your plan.
Keeping a simple record of your deposits, withdrawals, time spent and gambling results can help you understand your behaviour. Account balances and promotional information should not be used as a reason to continue playing. Always check the actual amount you have spent rather than relying on how long a session feels.
Recognising when gambling may be a problem
Problem gambling can develop gradually. A person may initially gamble occasionally for entertainment and later find it difficult to stop or reduce their activity. The signs are not the same for everyone, and you do not need to experience every sign before asking for help.
Possible warning signs include
- Spending more money or time gambling than you planned.
- Trying to win back money that has already been lost.
- Feeling restless, irritable or anxious when attempting to stop.
- Thinking about gambling frequently during work, study, family time or sleep.
- Hiding gambling activity, deposits, losses or account statements from others.
- Borrowing money, missing payments or using essential funds to gamble.
- Gambling to escape stress, sadness, loneliness or other difficult feelings.
- Losing interest in hobbies, relationships, work or study because of gambling.
- Continuing to gamble despite financial, emotional, legal or relationship problems.
- Feeling regret after gambling but returning to play soon afterwards.
If any of these signs feel familiar, consider stopping immediately rather than waiting for the situation to improve by itself. A win does not resolve harmful gambling, and a loss does not need to be recovered through further play. Taking action early can make it easier to regain control.
You can begin by taking a break, applying available account restrictions, telling someone you trust and reviewing your finances. A qualified counsellor or support service can help you understand your options without judgement. Support may also be helpful for family members, partners or friends who are affected by another person's gambling.
If gambling is causing serious distress, financial crisis or thoughts of self-harm, seek urgent assistance through appropriate emergency or crisis services in your location. Gambling concerns can affect mental health, relationships and financial security, so it is important to ask for help as soon as you feel unsafe or unable to cope.
Getting help and taking a break
If you would like to pause or stop gambling, review the responsible gaming and account settings available through Bally Casino. You may be able to request a temporary break, longer account restriction, self-exclusion or account closure, depending on the service and requirements that apply to you. Follow the instructions provided and retain any confirmation for your records.
Account restrictions are not a replacement for professional support. If gambling has affected your finances, relationships or wellbeing, consider speaking with a qualified gambling counsellor, financial counsellor, healthcare professional or trusted person. Australian players can also look for an appropriate gambling support service in their state or territory through a government or recognised community organisation.
When asking for help, you can explain how often you gamble, how much you spend, whether you chase losses and how gambling affects your daily life. You do not need to have exact figures or use specific language. A support professional can help you make a plan, review practical safeguards and identify further assistance if required.
Protecting your account and personal information
Use a strong, private password and do not allow other people to access your account. Do not gamble on behalf of another person or allow another person to gamble through your account. Keep your devices and payment information secure, and contact the service through the available account or support channels if you believe your account has been used without permission.
Parents and guardians should take reasonable steps to prevent children and other unauthorised people from accessing gambling services. Use device controls, keep account credentials private and log out after each session. Gambling must only be undertaken by people who meet the applicable legal and account eligibility requirements.
Responsible gaming is an ongoing process. Review your limits whenever your income, expenses, health, relationships or other personal circumstances change. If the controls you have set no longer feel sufficient, stop gambling and seek additional support. Bally Casino encourages players to make informed decisions and to treat gambling as entertainment with a fixed and affordable cost.
