Privacy Policy

About this Privacy Policy

Bally Casino respects the privacy of players and aims to handle personal information in a clear, careful and responsible way. This policy describes the general types of information that may be collected, the reasons it may be used, how it may be shared, how it is protected and how players can exercise their privacy rights.

This policy applies to information collected through the Bally Casino website, account features, customer support channels and related online services. It should be read together with any other notices or terms displayed during registration, account verification, payments or other activities on the site. Those notices may provide additional information about a particular use of data.

The information requested by Bally Casino may vary depending on how a player uses the site. Some information is needed to open and operate an account, while other information helps improve security, understand how the site is used or communicate with players. Where information is required for a particular purpose, a player may not be able to use that feature if the information is not provided.

Players should provide information that is accurate and up to date. If account details change, players should update them through the available account tools or contact support so the records can be corrected.

How information is shared, protected and retained

Bally Casino may share information where this is necessary to operate the site, provide a requested service, protect players and the business, or meet a legal obligation. Information may be shared with service providers that support hosting, technology, customer support, identity verification, payment processing, fraud prevention, security, communications, analytics or other site operations. These providers may only use information for the services they provide or as otherwise permitted.

Information may also be disclosed where reasonably necessary to investigate suspected fraud, account misuse, security incidents or unlawful activity; to protect the rights, safety and property of players or others; to respond to a valid legal request; or to support an investigation or dispute. Information will not be disclosed simply because a third party asks for it. Requests and disclosures are considered in light of the relevant circumstances and applicable requirements.

Bally Casino uses reasonable administrative, technical and organisational measures to help protect information from unauthorised access, loss, misuse, alteration or disclosure. Measures may include access controls, account security processes, monitoring, secure system design and staff or supplier procedures. No website, system or method of sending information over the internet can be guaranteed to be completely secure, so players should also protect their passwords and avoid sharing account access.

Information may be handled by service providers in locations outside Australia where this is needed to provide or support the services. In those circumstances, appropriate steps are taken to manage the information in accordance with applicable privacy requirements. The location and role of a service provider may change as systems and services develop.

Bally Casino keeps information for as long as it is reasonably needed for the purposes described in this policy. Some records must be kept for a period required by law even after an account is closed. Other information may be deleted, de-identified or securely disposed of when it is no longer needed, subject to technical, operational, dispute, security and legal requirements.

Privacy rights and how to contact us

Players may have rights in relation to the personal information Bally Casino holds about them. These rights can depend on the nature of the information, the reason it is being used and applicable legal requirements. A request may need to be checked before information is disclosed or changed, so that account information is not provided to the wrong person.

Requests players can make

• Access: ask for information about the personal data held about you and, where appropriate, a copy of that information.
• Correction: ask for inaccurate, incomplete or out-of-date information to be corrected or updated.
• Deletion: ask for personal information to be deleted where it is no longer needed or where deletion is otherwise available under applicable requirements.
• Marketing consent: withdraw consent to marketing communications at any time. Players can also use an unsubscribe option in a marketing message where one is provided.
• Information about use: ask for general information about how personal data is collected, used, shared and retained.

To exercise these rights or ask a privacy question, email support@bally-casino.best. The request should explain what information or action is being sought and include enough detail to help locate the relevant account or records. Bally Casino may ask for reasonable information to confirm the requester’s identity before acting on a request.

A request to delete information, restrict a use or withdraw marketing consent does not necessarily affect processing that is required to operate an account, complete a transaction, protect security, resolve a dispute or comply with legal obligations. For example, some records must be kept for a period required by law after account closure. Where a request cannot be completed in full, the reason will be explained where appropriate.

Players can also stop receiving promotional messages by changing available communication preferences or following the unsubscribe instructions in a message. Service and account communications may still be sent when they are needed for security, transactions, account administration or other important operational purposes.

This policy may be updated from time to time to reflect changes to the site, services, technology or privacy practices. The current version will be made available on the website. Players should review it periodically, particularly before providing new information or using a new account feature.